iTunes help for ergotia?

[ciphergoth]

A slightly geeky questions on behalf of ergotia. She's just installed iTunes so she can use the iPod she got for Xmas, but it seems to have a problem fetching track title information from the Gracenote database - the message flashes up that it's accessing Gracenote, but when the dialog goes away, it still shows "track 01, track 02" as before. We're running ZoneAlarm and we've disabled Windows Firewall, but ZoneAlarm isn't blocking iTunes. Any ideas what we can try? Running XP SP2. Thanks!

Comments

[lovingboth]

Presuming google isn't revealing what the problem is, I'd be tempted to stick another machine inbetween her PC and the internet, set up as a logging proxy, and see who's saying what to whom and with what result.

Alternatively, not having iTunes, can it be told to use freedb instead?

[ravenevermore.livejournal.com]

No idea. I'm using iTunes atm to import my CD collection, and apart from the occasional bootleg or really really obscure cd, it's working fine. Has the CD used gracenote ok on another piece of software or another program? You can manually search for a CD here: http://www.gracenote.com/music/ if it's a CD-R it also doesn't always work i've found...

Odd that.

I've not had an issue with itunes and gracenote running through either my home connection, the work connection or the work proxy.

[figg.livejournal.com]

Gracenote doesn't have a complete catalogue. I recall having error dialogs when iTunes tried to check CDDB and couldn't access the internet.

MusicBrainz is an alternative music tagger. It uses acoustic fingerprints to get the right information. So you can tag existing mp3s automatically.

Download for windows

[some-fox.livejournal.com]

No idea I'm afraid, but I just got an iPod too - will I be able to put yours and Js music on it easily?

Not an answer but a few more questions...

[purplerabbits.livejournal.com]

Does it do this for all CDs?

What happens when you try to access CDDB manually? (Select the CD in the Source list, then choose Advanced > Get CD Track Names.)

What happens when you enter the data for a CD manually - does it remember?

Is iTunes cleared for both incoming and outgoing traffic in ZoneAlarm?

[aegidian]

From your first answer to purplerabbits above—

Have you checked the permissions on wherever iTunes is storing the music library? And on the files?

If the priv's are right, you might want to look at the version of ID3 tags used by the files and convert them to v2.4 or whatever's most current (Advanced menu - Convert ID3 tags). This has cleared up problems for me in the past where some tags weren't being written succesfully.