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ciphergothA slightly geeky questions on behalf of ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
ergotia. She's just installed iTunes so she can use the iPod she got for Xmas, but it seems to have a problem fetching track title information from the Gracenote database - the message flashes up that it's accessing Gracenote, but when the dialog goes away, it still shows "track 01, track 02" as before. We're running ZoneAlarm and we've disabled Windows Firewall, but ZoneAlarm isn't blocking iTunes. Any ideas what we can try? Running XP SP2. Thanks!
ergotia. She's just installed iTunes so she can use the iPod she got for Xmas, but it seems to have a problem fetching track title information from the Gracenote database - the message flashes up that it's accessing Gracenote, but when the dialog goes away, it still shows "track 01, track 02" as before. We're running ZoneAlarm and we've disabled Windows Firewall, but ZoneAlarm isn't blocking iTunes. Any ideas what we can try? Running XP SP2. Thanks!
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Date: 2005-02-17 11:18 am (UTC)Have you checked the permissions on wherever iTunes is storing the music library? And on the files?
If the priv's are right, you might want to look at the version of ID3 tags used by the files and convert them to v2.4 or whatever's most current (Advanced menu - Convert ID3 tags). This has cleared up problems for me in the past where some tags weren't being written succesfully.