ciphergoth: (fan)
[personal profile] ciphergoth
Todays peeve is idiots who say "I got an error message" but are incapable of even attempting to read the message. Did it cross your mind that the text in that message might be for something, and you might learn something by reading it? If I don't know the error, how can I fix your problem? Or are all error messages just computerese for "SOMETHING FUCKED UP, MAKE SOMEONE ELSE FIX YOUR PROBLEM"?

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Date: 2003-08-16 01:27 pm (UTC)
ext_52479: (Default)
From: [identity profile] nickys.livejournal.com
Yes, the messages are not particularly helpful most of the time. If I, a professional technical writer with a BSc in electronics, can't understand them then they must be utterly incomprehensible to the average user.

There's also the fact that most times when an error occurs you can sort it out with a shutdown and restart, without bothering technical support, and you don't know until after you've tried to restart and it hasn't worked that the error message was actually important on that particular occasion...

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Paul Crowley

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