I have a server with UK2. After I updated some software, it failed to restart Friday night.
I paid extra for email support. I've sent dozens of emails since Friday, and used the online support forms, but I have yet to receive one reply from a human. They claim to have 365 x 7 x 24 service, yet 3 days have gone past and they haven't answered me.
I just want my server running again - I need it for my business. Have you any idea how can I get through to them?
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
timeasmymeasure
Can't get my server restarted
Date: 2004-08-16 03:41 pm (UTC)I have a server with UK2. After I updated some software, it failed to restart Friday night.
I paid extra for email support. I've sent dozens of emails since Friday, and used the online support forms, but I have yet to receive one reply from a human. They claim to have 365 x 7 x 24 service, yet 3 days have gone past and they haven't answered me.
I just want my server running again - I need it for my business. Have you any idea how can I get through to them?