Back in August I lost my mobile, and Orange decided that it wasn't covered by Orange care.
Since we were considered upgrading anyway - I rang round (actually I'd already done and found a nice mobile agents in Wrexham) so changed to Vodaphone who had the best tariff (actually the orange tariff was slightly better but the handset was much less as we were already with orange).
Anyway we've found that vodaphone answers the customer service and similiar lines in minutes, single digits minutes. I've had much better customer service from vodaphone than I've got recently from Orange.
So Overall I've upgraded by my phones (it's a company account and we did a company wide upgrade) the car kits in out cars to bluetooth so we can still be handsfree with the new phones. If you include the years contract in looks like it going to cost us less, except for internet data, than the old contract(s) did as well.
But we didn't have web on the old phones anyway so overall its a win.
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timeasmymeasure
orange et al,
Date: 2007-01-20 09:09 pm (UTC)Since we were considered upgrading anyway - I rang round (actually I'd already done and found a nice mobile agents in Wrexham) so changed to Vodaphone who had the best tariff (actually the orange tariff was slightly better but the handset was much less as we were already with orange).
Anyway we've found that vodaphone answers the customer service and similiar lines in minutes, single digits minutes. I've had much better customer service from vodaphone than I've got recently from Orange.
So Overall I've upgraded by my phones (it's a company account and we did a company wide upgrade) the car kits in out cars to bluetooth so we can still be handsfree with the new phones. If you include the years contract in looks like it going to cost us less, except for internet data, than the old contract(s) did as well.
But we didn't have web on the old phones anyway so overall its a win.