Website, email fucked

[ciphergoth]

Looks like *all* of UK2Net's colo customers are getting zero service at the moment. I can't receive email and my Web pages are down. Arse.

Update: Back again.

Comments

[hfnuala.livejournal.com]

UK2Net are shit. And the guy who runs the place is an arsehole. They used to use my last employer for transit and were consistently rude, aggresive and obnoxious to support staff for the 3 years we had to put up with them. Also, they just aren't very good. I would strongly suggest you go find another provider.

Nuala, who gets tired of people asking to speak to someone technical *every* time she answers the phone. To be fair, after a year they started asking for someone 'more technical'. So much more polite.

[ciphergoth.livejournal.com]

Not my choice, unfortunately, it's not my machine. At least colo limits the things they can fuck up or do frustratingly wrongly...

Can't get my server restarted

[ivata.livejournal.com]

Hi Nuala,

I have a server with UK2. After I updated some software, it failed to restart Friday night.

I paid extra for email support. I've sent dozens of emails since Friday, and used the online support forms, but I have yet to receive one reply from a human. They claim to have 365 x 7 x 24 service, yet 3 days have gone past and they haven't answered me.

I just want my server running again - I need it for my business. Have you any idea how can I get through to them?